Vue Cinemas, Plymouth

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Vue Cinemas is currently OPEN for business

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Friday 21st August 2026 3:36 am

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Reviews

• After paying £33.60 for a family ticket to watch The Croods in 3D, I found out that there was only adult size 3D glasses. It was too late to do anything else as the kids would have been really upset, so I had to try and fashion a strap around the back of the glasses with an elastic band. As you can imagine, this didn't really work, so I spent the entire film holding both kids glasses on by hand! I resent having to pay this much to go to the cinema in the first place, but it's even more annoying when they don't even provide you with the things you need to watch the film properly. It might be nice, if before you pay for a 3D ticket, that they warn you of this kind of issue, this way I could have decided to save a load of hassle and money and buy a 2D ticket instead. After all of this hassle, I decided to phone customer service, and spoke to Paul (Agent ID 5051), at the price of 10p a minute.0 After 10 minutes I was told that there was nothing they could do, because I'd watch the whole film. I explained that my 3 year old and 5 year old would not understand Vue cinemas lack of kids glasses/supplier issues, and that is why we watched the film with the adult size glasses. I was then put on hold for another 7 minutes and finally told that I could have a £5 gift voucher for my next visit, which I refused. This pointless phone call cost me £1.70, this money is gained by Vue so the £5 voucher was only really worth £3.30, less than 10% of the price I originally paid!!! I then sent an email to customer service explaining the above, and got the following answer: 'Please note, that as you have already been offered and accepted compensation for your visit we are unable to offer further compensation to this.' I never accepted the £5 gift voucher as it only serves to make Vue more money if I was to visit again, as the only thing I could buy there for £5 is a coke!!! Very poor service. I tried really hard to get them to do the right thing and offer me another family ticket or something similar, but they just don't care enough. Big companies like this have ruined the market place, not enough competition, so they no-longer have to provide a decent service.
  Joel Reviewed 3rd April 2013 10:00 AM

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Parking near

Lambhay Hill, Lambhay Hill, Plymouth, PL1 2NR (0.46 miles)

St andrews street/Whimple street, Plymouth, PL1 2AH (0.63 miles)

Regent street, Regent Street, Plymouth, PL4 8BZ (0.65 miles)

Hoe Promenade, Plymouth, PL1 2PA (0.68 miles)

Guildhall Square, Plymouth, PL1 2AD (0.70 miles)

Train stations near

Plymouth (1.06 miles)

Devonport (2.17 miles)

Keyham (2.82 miles)

St Budeaux Ferry Road (3.57 miles)

St Budeaux Victoria Road (3.65 miles)

ATM cash points near

These cash machines are near to Vue Cinemas Cinema

• VUE Cinema, Barican Leisure park, PLYMOUTH by Bank Machine

  - £1.95 to use and 0.05 miles away

• THISTLE PARK TAVERN, 32 COMMERCIAL ROAD, PLYMOUTH by Cashbox

  - £1.85 to use and 0.10 miles away

• LACKYERS QUAY, 1 LOCKYERS QUAY, PLYMOUTH by Notemachine

  - £1.75 to use and 0.11 miles away

• CATTEDOWN STORES, 50 CATTEDOWN ROAD, PLYMOUTH by Hanco ATM Systems

  - £1.85 to use and 0.16 miles away

• Co-op Store Exeter Street, 176 Exeter Street, Plymouth by Co-operative

  - FREE to use and 0.19 miles away

• YACHT PARTS, VICTORIA BUILDING QUEEN ANNE BATTERY, PLYMOUTH by Moneybox Corporation

  - £1.99 to use and 0.23 miles away

• Co-op Store Embankment Road, 38-40 Embankment Rd, Plymouth by Co-operative

  - FREE to use and 0.27 miles away

• Grenville Stores, 83 Grenville Road, Plymouth by Paypoint

  - £1.50 to use and 0.29 miles away

• THE GRENVILLE HOTEL, 8284 GRENVILLE ROAD, PLYMOUTH by InfoCash

  - £1.55 to use and 0.32 miles away

• ANNABELS, 86-88 VAUXHALL STREET, PLYMOUTH by Cashbox

  - £1.90 to use and 0.44 miles away