Sports Directcom, Andover

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Monday 17th August 2026 4:27 pm

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Reviews

• Terrible service, bought a pair of running trainers from this store for £70, took them home and tried them out on a short run, unfortunately the trainers felt painful around the side so boxed them up. I live 20 miles away from this store so I rang them up and spoke to a staff member called Antonio,I explained that I had bought them, and found they didn't fit properly, they were within the 30 days return policy, I explained that they had been ran in for a short distance and was a little dirty, to which he assured me this would be fine to exchange and to come in, I reiterated that the shoes had been worn and would this be ok to exchange for sure, to which he replied a definitive yes. So, 20 miles later I am in the store and guess what, " sorry, we can't except shoes that have been worn", are you kidding me !!!! So I explained to the manager what was said to me on the phone, so he went to speak to Antonio, who was no where to be seen, and instead of him coming down to see me himself, he twisted the words of a customer to toggle off the hook, to which the manager told me his story and advised he cannot take them, so I'm left angry, with trainers that don't fit properly, and £70 out of pocket ! The situation was dealt with unprofessionally, by staff that don't know the first thing about customer service or sports equipment for that matter due to them all being school age. The store didn't even have a foot measure ! The management need to be reviewed and not even an apology from Antonio or a face to face to talk. People beware of the guidance and advise that the staff there give you, I would advise you go to a different retailer, or if you decide to buy from sports direct, do not use the Andover branch. Terrible
  Adam Reviewed 18th April 2014 12:50 PM

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Parking near

Marlborough street, Marlborough Street, Andover, SP10 1DF (0.07 miles)

Leisure Centre, Marlborough Street, Andover, SP10 1DF (0.07 miles)

Chantry Centre (2A - 5), Western Avenue, Andover, SP10 1BN (0.24 miles)

George Yard (SS), Andover, SP10 1PA (0.25 miles)

Black Swan Yard, Andover, SP10 1NG (0.25 miles)

Train stations near

Andover (0.58 miles)

Whitchurch (Hants) (6.40 miles)

Grateley (6.71 miles)

Micheldever (9.65 miles)

Overton (9.97 miles)

ATM cash points near

These cash machines are near to Sports Directcom Health and beauty

• NATWEST BANK, 22 CHANTRY WAY, ANDOVER by National Westminster/NatWest

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• Andover, 22 High Street, ANDOVER by Lloyds TSB

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• Barclays Bank, 5 High Street, Andover by Barclays

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• NATWEST BANK, 9 BRIDGE STREET, ANDOVER by National Westminster/NatWest

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• WILKINSON - ANDOVER, 22-30 BRIDGE STREET, ANDOVER by InfoCash

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• LIFE, 12 LONDON STREET, ANDOVER by Notemachine

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