Portcullis Insurance Brokers, Tunbridge Wells

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Saturday 29th August 2026 1:47 pm

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Reviews

• I wouldn't recommend this company to my worst enemy. I signed a business insurance package with them towards the end of 2013 after getting a quote from their rep Neil White, i was fishy about them from first meeting when they bad mouthed other brokers we were getting quotes from. After a few months i received a call from Neil White saying my insurance was being cancelled and that they would have to find me another insurer for no fault of my own as all payments were up to date via direct debit. I smelt a rat from day one and knew they were no good so from this point decided to cut my losses and look elsewhere for a quotation. On 3rd of March 2014 i found Portcullis were still debiting my account for £855.22 each month even after cancelling my policy. When i rang them, they said according to their records im still insured but when i told them i had a signed letter from Neil White saying it was cancelled.. The tone changed and they said they will call me back. I rang three times that day to get my money back and was promised someone will call me back. In total i have rang this company 12 times to date and each time all they tell me is "someone will call you back". Even the director Mr Phil Gooch has nothing to say except "we'll get back to you" but now 2 weeks on and still not one person from the company has had the decency to call me back after taking over £2000 of my money illegally. This company was previously known as Lonsdale Risk Solutions Limited and although registered address is Exeter they actually trade from Tunbridge Wells. I have now made contact with the FSA to get involved but Portcullis do not seem at all bothered. Avoid this company like the plague, they will take your money then tell you mid policy to pay more for no reason at all and either way they will debit your account and never return your calls.
  Avoid Portcullis Insurance Reviewed 15th March 2014 2:57 AM

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Parking near

Airport Parking & Hotels, 12-16 Lonsdale Gardens, Tunbridge Wells, Kent TN1 1PA (0.03 miles) Phone 0844 871 7437

Mount Pleasant Avenue, Mount Pleasant Avenue, Tunbridge Wells, TN1 1QY (0.09 miles)

Crescent Road, Crescent Road, Tunbridge Wells, TN1 2LU (0.21 miles)

Warwick Road, Warwick Road, Tunbridge Wells, TN1 1YL (0.23 miles)

Town Hall Yard (W/E only), Tunbridge Wells, TN1 1LS (0.24 miles)

Train stations near

Tunbridge Wells (0.06 miles)

High Brooms (1.45 miles)

Frant (2.34 miles)

Eridge (3.90 miles)

Tonbridge (4.21 miles)

ATM cash points near

These cash machines are near to Portcullis Insurance Brokers Insurance

• ROYAL BANK OF SCOTLAND, 27 MOUNT PLEASANT, TUNBRIDGE WELLS by Royal Bank of Scotland

  - FREE to use and 0.07 miles away

• Tunbridge Wells Railway Station, Vale Road, Tunbridge Wells by Alliance & Leicester Group

  - £1.75 to use and 0.08 miles away

• Tunbridge Wells, 82 Mount Pleasant Road, TUNBRIDGE WELLS by Lloyds TSB

  - FREE to use and 0.12 miles away

• NATWEST BANK, 89 MOUNT PLEASANT ROAD, TUNBRIDGE WELLS by National Westminster/NatWest

  - FREE to use and 0.18 miles away

• TUNBRIDGE WELLS, 105 MOUNT PLEASANT, TUNBRIDGE WELLS by HSBC

  - FREE to use and 0.23 miles away

• TUNBRIDGE WELLS BB BRANCH, 28 MONSON ROAD, TUNBRIDGE WELLS by Santander

  - FREE to use and 0.23 miles away

• Tunbridge Wells, 18-20 Calverley Road, Tunbridge Wells by Nationwide Building Society

  - FREE to use and 0.26 miles away

• Halifax, 48 Calverley Road, TUNBRIDGE WELLS by Halifax

  - FREE to use and 0.27 miles away

• TESCO, 29 GROSVENOR ROAD, TUNBRIDGE WELLS by Royal Bank of Scotland

  - FREE to use and 0.29 miles away

• Santander, 17-19 Grosvenor Road, Tunbridge Wells by Santander

  - FREE to use and 0.29 miles away