Nelson Hotel, Wallasey

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Sunday 18th October 2026 1:20 pm

Reviews

• Well it's Carling Cup final day and the Daily Sta Sundayr/Real Ale Pubs have a promotion on - so off we go to The Nelson, Grove Rd, Wallasey to take advantage of a free pint and enjoy a nice meal - I'm guessing this is the idea of both marketing departments , drum up more business and increase the clientele. Hoping the 'new business' can become profitable, loyal and regular customers! Oh no NOT in The Nelson - first we hand the vouchers in, 2 employees discuss wether Real Ale Pubs is the company they work for or not but this is only the start of the most surreal 15-20 mins of my life....... As we purchased the first paper at 07.00hrs this morning we used the local garage the 2nd paper when we found out about the offer was purchased from Co-op - I did notice that one voucher was in colour and the other wasn't but then with the papers costing just 50p each I thought maybe the Daily Star Sunday are saving monies on printing costs. Well that was the start the of the debacle - never in my lifetime have I ever been humiliated, embarrassed or belittled so much as in The Nelson today. The staff I can only guess 'assumed' (yes that makes an ASS out of U and ME!) I was a master forger - they said they could take the colour voucher not the b&w one, as they believed it wasn't genuine - where they think I have a printing press which delivers 'newspaper quality' copies I'll never know - the whole newspaper only cost 50p today so I don't know if my 'printing press' would of cost more to run! The whole pub is full of 'special offers' trying to entice people in yet 2 customers were treated to a customer service disaster ! The stand-in manager seemed to smirk throughout the discussion - he's not a front of house man I guess, he told me they don't have phone numbers for their head office yet magically he found one, according to him they have to email! I went home to prove a point and get the 2 papers for these disbelieving people and we finally got an apology but what a fiasco! I found the acting manager to be so unhelpful and not once did he ever try and say 'I feel we have let you down, what can I do for you'? I found the customer service awful as not one of the bar staff took the initiative to try and diffuse the situation, I find this unbelievable and remarkable...... After this I will never set foot in the establishment again as they in my case made me feel like nothing more than dirt on their shoe.
  A Jenkins Reviewed 26th February 2012 3:02 PM

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Parking near

Field Road, New Brighton, Wallasey, CH45 5BG (0.80 miles)

St Albans Road (Mill lane), Liscard, Wallasey, CH44 5XH (0.98 miles)

Albert street, New Brighton, Wallasey, CH45 2LJ (1.16 miles)

Hamilton Building, Conway Street, Birkenhead, CH41 6RN (2.97 miles)

St Pauls Carpark, Three Buildings 3 St Pauls Squ, Liverpool, Merseyside L3 9RY (3.14 miles) Phone 0151 227 3144

Train stations near

Wallasey Grove Road (0.28 miles)

Wallasey Village (0.52 miles)

New Brighton (0.79 miles)

Bidston (1.54 miles)

Birkenhead North (1.72 miles)

ATM cash points near

These cash machines are near to Nelson Hotel Restaurant

• NELSON HOTEL 0342, 60 GROVE ROAD, WALLASEY by Hanco ATM Systems

  - £1.75 to use and 0.02 miles away

• Post Office, PO 260 Wallasey Village, Wallasey by Bank of Ireland

  - FREE to use and 0.21 miles away

• THE LIGHTHOUSE, WALLESEY VILLAGE, WALLASEY by Cashbox

  - £1.85 to use and 0.24 miles away

• ONE STOP CORNER SHOP, 143 WALLASEY VILLAGE, WALLASEY by InfoCash

  - £1.50 to use and 0.37 miles away

• DAVID TROWLER ASSOCIATES, 100104 WALLASEY VILLAGE, WIRRAL by Moneybox Corporation

  - £1.88 to use and 0.44 miles away

• Murco, 15 - 35 Leasowe Road, Liverpool by Barclays

  - FREE to use and 0.46 miles away

• ASDA, SEA VIEW ROAD, LISCARD. WALLASEY by National Westminster/NatWest

  - FREE to use and 0.65 miles away

• Post Office, PO 194 Wallasey Road, Wallasey by Bank of Ireland

  - FREE to use and 0.75 miles away

• SWIFTYS CONVENIENCE, 107-109 WALLASEY ROAD, WALLASEY by Notemachine

  - £1.75 to use and 0.89 miles away

• SHEHRI BROS, 207 SEAVIEW ROAD, WALLASEY by Moneybox Corporation

  - £1.50 to use and 0.93 miles away