Motor Studio, Dorking

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Friday 16th October 2026 11:37 pm

Reviews

• Initial dealings went well and the garage even waited for me to make payment, which was helpful. After initially inspecting the vehicle, I found a moderate scratch on the front left bumper and the driver side kick plate had come loose. As part of the deal, they clearly stated that both would be fixed. Upon collection, the scratch had not been fixed (it was dark and I couldn't see it) and kick plate had been poorly fixed - coming loose about 5 days later. However, these were not the main issues. The day after I purchased the car, it went into safe mode. I immediately called Motor Studio and was told in no uncertain terms "take it to a mechanics and get it fixed". Fearing the worst, I did so - completely under the impression that I had the Motor Studio's permission to proceed & would be covered by the warranty. When the problem was fixed (couple of sensors and a brake light switch - £230) I was then told by the warranty company that my fault would not be covered as I "did not have permission to proceed with the repair". After speaking with Motor Studio, they claimed that it was "wear and tear" and that "I'd driven the car into a pothole" - despite the car being mine for approx 24 hours / sub 40 miles. Effectively, they'd given permission for me to proceed and then changed their mind once they'd realised it was going to cost them £230 for the repair. Following strong words with the warranty company, they firmly placed the blame with Motor Studio. After speaking with Motor Studio, they said they'd make a goodwill gesture - either themselves or through the warranty company. They have yet to make this and show no signs of doing so. Seriously, even if it's bad news - at least strap on a pair and call me back to say so. I understand that not all car garages show high street levels of customer service, so naturally my expectations were lower. To not be able meet these basic expectations is really poor form. For the above reasons, I would not recommend you deal with Motor Studio.
  T. Savile Reviewed 8th April 2014 5:34 PM

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Parking near

Junction Road, Junction Road, Dorking, RH4 3HB (4.64 miles)

South street, South Street, Dorking, RH4 2JX (4.65 miles)

West street, West Street, Dorking, RH4 1DF (4.70 miles)

Church street LS, Church Street, Dorking, RH4 1DF (4.70 miles)

Waitrose-Dorking, South Street, Dorking, RH4 2HQ (4.71 miles)

Train stations near

Gomshall (1.06 miles)

Chilworth (3.98 miles)

Dorking West (4.62 miles)

Clandon (5.04 miles)

Horsley (5.14 miles)

ATM cash points near

These cash machines are near to Motor Studio Car dealer

• ABINGER HAMMER SHOP, GUILDFORD ROAD, DORKING by Omnicash

  - £1.65 to use and 0.78 miles away

• HURTWOOD HOUSE, HOLMBURY ST MARY, DORKING by Hanco ATM Systems

  - £1.00 to use and 2.14 miles away

• TOTAL HORSLEY TOWERS, Guildford Road, Leatherhead by HSBC

  - FREE to use and 3.96 miles away

• H & K Supermarket, 1 The Oaks, Dorking by Paypoint

  - £1.75 to use and 4.71 miles away

• DORKING BRANCH, 22 SOUTH STREET, DORKING by Santander

  - FREE to use and 4.72 miles away

• DORKING, 67 WEST STREET, DORKING by HSBC

  - FREE to use and 4.76 miles away

• NATWEST BANK, 14 HIGH STREET, DORKING by National Westminster/NatWest

  - FREE to use and 4.77 miles away

• Barclays Bank, 87-99 High Street, Dorking by Barclays

  - FREE to use and 4.83 miles away

• 120-124 High Street Dorking, 120-124 High Street, DORKING by Lloyds TSB

  - FREE to use and 4.87 miles away

• Dorking, 164 High Street, Dorking by Nationwide Building Society

  - FREE to use and 4.92 miles away