Carpet Centre, Tonbridge

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Sunday 16th August 2026 12:53 pm

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• We had a carpet fitted on our stairs in January 2020, we were told at the time that we could expect the carpet to last twenty years. Sadly, in March 2021 we noticed that the carpet was coming off the stairs. We contacted the seller who explained that the fitting guarantee was only 12 months. I have never actually reviewed anything before, but I feel passionately in this case that we have received poor service in terms of the fitting quality. There are only two of us in the house so the carpet has not had heavy usage. I have contacted the company have not offered anything reasonable to resolve the issue. They said I could pay them to resolve the issue, however I do not believe this is good customer service, given the poor quality of the initial fitting, which lasted less than 15 months. The company's response that this is a servicing matter, and 'drive and your tyres will need attention' is not acceptable. Clearly, if this carpet had been doing 'high mileage' and I have bought cheap types, and 5 years had passed, then I would expect to replace them. My issue is that with 2 people in the house, and for paying a premium above the other quotes, it is unacceptable for the carpet to last just over 1 year, and blaming a customer for what was an originally bad job, is not acceptable. A £50 call out charge to inspect a poor fitting is also not acceptable, as I am not happy to write a blank cheque when the level of remedial work needed is unknown. All in all, I have been left disappointed, and would suggest not using this company if you expect your new carpet to last longer than 12 months.
  Emily Ballo Reviewed 29th March 2021 8:11 AM

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Parking near

Waterloo Road, Waterloo Road, Tonbridge, TN9 2SN (0.14 miles)

Lamberts Yard off River Lawn Road, River Lawn Road, Tonbridge, TN9 1EP (0.36 miles)

Angel Rear, Angel Lane, Tonbridge, TN9 1SF (0.44 miles)

Angel Front, Angel Lane, Tonbridge, TN9 1SF (0.44 miles)

Bradford street, Bradford Street, Tonbridge, TN9 1DU (0.44 miles)

Train stations near

Tonbridge (0.23 miles)

Hildenborough (2.52 miles)

Leigh (Kent) (2.53 miles)

High Brooms (2.73 miles)

Tunbridge Wells (4.03 miles)

ATM cash points near

These cash machines are near to Carpet Centre Home improvement

• Kenny G's Off Licence, 33 Quarry Hill Road, Tonbridge by Paypoint

  - £1.50 to use and 0.04 miles away

• Martins, 1 Quarry Hill Road, TONBRIDGE by Bank Machine

  - FREE to use and 0.18 miles away

• Santander, 12 The Pavilion, Tonbridge by Santander

  - FREE to use and 0.36 miles away

• Halifax, 39 High Street, TONBRIDGE by Halifax

  - FREE to use and 0.40 miles away

• Post Office, PO 5 Angel Walk, Tonbridge by Bank of Ireland

  - FREE to use and 0.41 miles away

• Alliance & Leicester, 40 High St, Tonbridge by Alliance & Leicester Group

  - FREE to use and 0.41 miles away

• Sainsbury's, Angel Centre, TONBRIDGE by Sainsburys

  - FREE to use and 0.44 miles away

• Tonbridge, 55 High Street, Tonbridge by Nationwide Building Society

  - FREE to use and 0.46 miles away

• TONBRIDGE, 101 HIGH STREET, TONBRIDGE by HSBC

  - FREE to use and 0.55 miles away

• Barclays Bank, 105 High Street, Tonbridge by Barclays

  - FREE to use and 0.60 miles away