Carcraft West Midlands, Wednesbury

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Thursday 15th October 2026 7:15 am

Reviews

• My son was subjected to very high pressure selling, they are completey evasive about the finance terms of business and demand a deposit (in his case £1800) to see if finance can be obtained. The rates are truly scandalous, an already overpriced car at £10449 (cost elsewhere about £8000 tops) became £16,230 with the cost of the HP. We are hoping to get the deposit back without too much trouble, but the pressure you get put under is unbelievable.
  Deb Brownlee Reviewed 10th October 2013 11:09 PM
• I applied for finance online via the Carcraft website. I received a call the following day from Matthew a salesperson from Carcraft Wednesbury telling me 'good news' I'd been approved for finance and I should come down to the showroom over the weekend to chose my car as they plenty in stock in my price range.  I turned up at the showroom in Wednesbury the following day to be taken through the usual presentation they go through and then left for about 5 mins to look for something I was interested in. He asked my monthly limit and I said no more than £180 per month so I was looking at a car that said £45 a week on the windscreen, based on a £2500 deposit and 12.5% apr. I asked for his best price on the car with £1500 deposit and he went backwards and forwards to his 'manager' and finally said they would be able to get it to £180 no problem, then came the test drive.  During the test drive I asked Matthew about the finance being approved as he had stated over the phone and he said everything was approved, as long as I had all my documentation I could drive the car away that day.  We got back to the showroom where he sat at a table with me with a piece of paper with all different figures which his manager had prepared during the test drive. Suddenly the monthly repayment was £450!!! Nowhere near the £180. I told him I would never pay that amount of money over 5 years for a car worth no more than £9000. Again it went back and forth until we finally agreed on £280 per month. Then he said the finance needed to be approved??? I questioned this to be told 'it's all ok, they just need to check your documentation against what you put on the online application' I knew everything was the same so thought there would be no problems. I paid my £1500 deposit on my debit card and was told if any problems with finance it will be back in your bank account in 24 hours. Wait 15 mins and we'll have your credit approved.  4 hours later!!!! After asking what's going on, how much longer??? I was finally told I wasn't able to get finance. I asked the man from the finance department why I'd been told over the phone it was all approved, he said 'nobody should have told you that' then I asked for my £1500 to be refunded which i was told would take 3-5 working days. I said I was told 24 hours, to which I got the reply 'you shouldn't have been told that'  So I spend 5 hours of my weekend being told lies by a dodgy salesperson, no car, but I think I had a lucky escape I'll just buy one cash with my £1500 when materialised. I will NEVER set foot in Car Craft again!
  Julie Reviewed 16th August 2013 7:48 PM
• From the time I went into the showroom to the time I left a sales advisor did not leave my side, I was pushed into having a test drive, then sat down straight away to discuss the figures, I said the car was over my price range but they did not listen just kept pushing for the sale. They pushed for me to pick the car up the same night even though I was busy. Body work needed doing on the car and was told this could be done of a Saturday as I work Mon-Fri, a week after the sale I receive a phone call saying there is no one available to do this weekends and I can have a hire car to have it done of a weekday I was then told they do not do hire cars. While I was waiting for this to be done more faults occurred on the car, I booked them in to be fixed and the car came out of the garage exactly the same, all they said was there is nothing wrong with the car, it went in twice and they said exactly the same thing. I had to get an external report done on the car, which proved the faults, I sent this off to there head office were they said this does not prove anything....I then asked for the 120 check they do before the sale of the car which surprise surprise they could not show me!! I will not deal with the employees at this showroom any more as the last time I phoned to explain my situation the sales manager laughed at me.... very very bad customer service! 5 months from point of sale and my car still has all of the faults on.... AVOID!
  Kirsty Evans Reviewed 24th May 2013 3:31 PM

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Parking near

Upper High street, Upper High Street, Wednesbury, WS10 7HQ (0.44 miles)

Hawkes lane, Hawkes Lane, Wednesbury, WS10 7HB (0.48 miles)

Hill top, Wednesbury, B70 0RT (0.52 miles)

Market Place (Wednesbury), Market Place, Wednesbury, WS10 7AY (0.54 miles)

Albert street, Albert Street, Wednesbury, WS10 7DF (0.61 miles)

Train stations near

Bescot Stadium (1.52 miles)

Tame Bridge Parkway (2.16 miles)

Walsall (2.49 miles)

Sandwell and Dudley (2.55 miles)

Dudley Port (2.55 miles)

ATM cash points near

These cash machines are near to Carcraft West Midlands Shop

• PLAYLAND AMUSEMENTS, 21 22 UNION STERET, WEDNESBURY by Hanco ATM Systems

  - £1.50 to use and 0.50 miles away

• WM MORRISON, 239 HOLYHEAD ROAD, WEDNESBURY by Royal Bank of Scotland

  - FREE to use and 0.56 miles away

• HSBC, 30 Market Place, Wednesbury by HSBC

  - FREE to use and 0.58 miles away

• MYVOD CONVENIENCE STORE, 64 PARK LANE, WEDNESBURY by InfoCash

  - £1.50 to use and 0.59 miles away

• Tubbsy Store, 157 Dangerfield Lane, Wednesbury by Paypoint

  - £1.75 to use and 0.61 miles away

• Darlaston, 14-16 King Street, WEDNESBURY by Lloyds TSB

  - FREE to use and 0.71 miles away

• ASDA, ST LAWRENCE WAY, DARLASTON by National Westminster/NatWest

  - FREE to use and 0.77 miles away

• M & J NEWS, 8 WOLVERHAMPTON STREET, WEDNESBURY by Omnicash

  - £1.50 to use and 0.80 miles away

• RUBY GENERAL STORE, 15 WOLVERHAMPTON STREET, DARLASTON by Notemachine

  - £1.85 to use and 0.82 miles away

• INFOCASH, ST JAMES BRIDGE, WEDNESBURY by InfoCash

  - FREE to use and 0.93 miles away