Bournecoast Property Agents, Bournemouth

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Sunday 18th October 2026 10:58 pm

Reviews

• It was very poor overall. It was a weekend holiday let. When we arrived no bed linen or towels were available at the property despite having been ordered, and, we discovered, ours was not the only such property let by this company where ordered bed linen and towels were not there on arrival.When the bed linen was brought round, it was of poor quality, thin, scratchy, and the duvet covers had no way of sealing them, no studs, no zip, and were more like 2 thin sheets run up together and duvets fell out of them. Later in the evening, due to a faulty lock,we were completely locked out of the property for 1.5 hours in the pouring rain, no one offered us shelter, and no one had any idea if alternative accommodation existed or could be made available to us, even in the event that we could not get inside - one employee's response to my query on this was that she didn't know about that and we would need to interrupt our holiday further to come into the officeat 9am on Saturdayto discuss the point with another employee. There was a broken security light at the side and entrance to the property. It was pitch dark there, the steps couldn't be seen and were hence a danger in pitch dark.There was no proper system to deal with our being locked out for 1.5 hours in the pouring rain. An employee called many tradesmen associated with the company and no one would pick up the telephone. The employee was understandably upset, and upset for us as customers. It took a long time to locate a locksmith who was said to be a friend of someone at the company, it then took a long time to get us in, I felt we were made to feel that it was somehow our fault as we had caused great inconvenience, no alternatives were offered, and after all this the company never called or contacted us all weekend to check if we or things were ok. I have tried to complain to them but have not made much headway and based on what has happened and been communciated to me so far and some other web responses by the company, I have little faith that I will receive anything more than an attempted point by point rebuttal of everything I have complained about. I don't leave negative reviews lightly, but I do not want other families, especially the vulnerable or those with young children , to have to deal with all we had to deal with. Perhaps they do well with others, but my experience of them has been extremely negative.
  Unhappy Customer Reviewed 20th September 2013 1:32 AM

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Parking near

Woodside Road, Woodside Road, Bournemouth, BH5 2AZ (0.16 miles)

Seabourne Road, Seabourne Road, Bournemouth, BH5 2HA (0.43 miles)

Hawkwood Road No 2, Hawkwood Road, BH5 1DR (1.03 miles)

Hawkwood Road North No 1, Hawkwood Road, BH5 1DR (1.03 miles)

Hawkwood Road Main, Hawkwood Road, BH5 1DR (1.03 miles)

Train stations near

Pokesdown (0.50 miles)

Christchurch (1.62 miles)

Bournemouth (2.08 miles)

Branksome (4.50 miles)

Hinton Admiral (4.83 miles)

ATM cash points near

These cash machines are near to Bournecoast Property Agents Property services

• TESCO, 26-30 SOUTHBOURNE GROVE, BOURNEMOUTH by Royal Bank of Scotland

  - FREE to use and 0.02 miles away

• Post Office, PO 14 Southbourne Grove, Bournemouth by Bank of Ireland

  - FREE to use and 0.03 miles away

• Southbourne, 10 Southbourne Grove, London by Nationwide Building Society

  - FREE to use and 0.03 miles away

• BOURNEMOUTH WEST SOUTHBOURNE, 17 SOUTHBOURNE GROVE, BOURNEMOUTH by HSBC

  - FREE to use and 0.04 miles away

• NATWEST BANK, 42 SOUTHBOURNE GROVE, BOURNEMOUTH by National Westminster/NatWest

  - FREE to use and 0.05 miles away

• West Southbourne, 2 Southbourne Grove, BOURNEMOUTH by Lloyds TSB

  - FREE to use and 0.05 miles away

• Barclays Bank, 53 Southbourne Grove, West Southbourne by Barclays

  - FREE to use and 0.06 miles away

• TESCO, 111-115 SOUTHBOURNE GROVE, BOURNEMOUTH by Royal Bank of Scotland

  - FREE to use and 0.16 miles away

• COMMODORE, SOUTHBOURNE OVERCLIFF DRIVE, BOURNMOUTH by Cashbox

  - FREE to use and 0.29 miles away

• TESCO, 64-68 SEABOURNE ROAD, SOUTHBORNE by Royal Bank of Scotland

  - FREE to use and 0.37 miles away